Contact 13L Game

Contact 13L Game, reach our support team for help with login, registration, deposits, withdrawals, bonuses, and any account questions you have.

Reach Us

Have a question about your 13L Game account, a failed deposit via PhonePe or GPay, or a pending withdrawal request? Two channels connect you to our team, no hold music, no phone trees.

Contact Us

  • Email: [email protected], best for account queries, UPI transaction disputes, KYC clarifications, and bonus issues. Always include your registered mobile number and a short description for the fastest reply. Expected response: within 24 hours on weekdays, up to 36 hours over weekends.
  • In-app chat: Tap the help icon (bottom-right) inside the 13L Game app to open a conversation instantly. Faster than email for urgent matters, such as a BHIM or Paytm deposit stuck mid-transaction.

Office Hours

13L Game support runs across two service levels so help is always available, whatever the hour.

  • Automated in-app chat, 24 hours a day, 7 days a week. Handles routine queries in seconds: account balance, recent transaction status via PhonePe, GPay, or BHIM, game rules, and referral code lookups.
  • Live human agents, Monday to Sunday, 9:00 AM to 9:00 PM IST. Available for complex issues: KYC document review, withdrawal escalations, disputed bonuses, and account security. Agents are on duty every day including public holidays across India.

Emails sent after 9:00 PM IST are queued and answered from 9:00 AM IST the following morning.

Online-Only Support

13L Game is a fully digital platform. There is no physical office, walk-in counter, or mailing address, all support is delivered through email and in-app chat. This means you can reach us from anywhere in India, whether you are in a metro city or connecting on mobile data in a smaller town.

Deposit queries for UPI methods, PhonePe, GPay, BHIM, and Paytm, are handled completely online. Share a screenshot of your transaction reference ID directly in the chat window or attach it to your support email; no courier, no counter visit, no paperwork required.

KYC document re-submissions and withdrawal verifications are reviewed securely within the app. Confirmation is sent to your registered email address, keeping all communication in one auditable digital trail.